I was already a big fan of the high quality, natural products sold at Highland Pet. I just had not taken advantage of the washing service there. We brought in our large long-haired husky and small terrier dog in for a good cleaning. When we arrived, we were were greeted by Justin, who did a great job of explaining it all. They supply everything we would need and it is obvious they want to make it so easy on the pet owner. I was also impressed that Justin adjusted the stand in the wash sink for our bit and little dogs so it was the right height, especially for our little terrier so we did not need to bend over. What a back-saver! I loved having the built-in adjustable cleansers and conditioner in the water hose, that made it so simple, fast and easy. That was a big perk! Overall, it was a great experience and so reasonably priced. It sure beats the trauma of a groomer or cleaning up after washing the dogs at home. We will definitely be back! A+++++ in our book!